Please allow up to 21 days for your jigsaw puzzle order to arrive. Please note that trade orders will take longer at this time.

Delivery Charges and Times

Delivery update - 15th June 2020

Please allow 5-10 working days for orders of maps to be processed, shipped and delivered. Personalised Jigsaw puzzles may take up to 21 days to reach you. 

We have also opened up our custom maps department, including laminated and framed finishes. Please allow 10 days for your custom map to be made. Your cartographer will keep you updated on when you can expect to receive your map. 

Keep safe and thank you for your patience.

Please see our statement page for more information.

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Delivery Costs within the UK

We offer FREE UK delivery on all orders over £40.

Please note, all personalised products are hand crafted and produced in our warehouse in Devon. Therefore, please allow a little longer for production and delivery to your chosen destination. Please see our message above for delivery times on certain products.

Standard UK Delivery £3.99 Delivery via Royal Mail. Please see our messaging above regarding delivery times.
Signed-for Courier Delivery £6.99 24-hour Service via Parcelforce or FedEx

  

European Delivery - NOT CURRENTLY AVAILABLE

Standard Delivery £9.99 Please allow 10-14 working days for delivery
Signed-for Courier Delivery £19.99 Up to 7 working days via Parcelforce or FedEx

 

International Delivery - NOT CURRENTLY AVAILABLE

We can offer international delivery to certain destinations. If you are unable to find your chosen delivery destination on the drop-down list, please contact our customer service team for a quote.

International Economy £9.99 Up to 14 working days
Signed-for Courier Delivery £19.99 Up to 7 working days

 

Personalised Product Delivery Lead Times

As our personalised products are carefully handmade in our warehouse in Devon, UK, it can take a bit longer to get your items to you depending on where you are in the world.

Our handling time is around 5 days, and delivery will be based on the method you select, which could be up to 5 days in the UK if you select standard delivery. For delivery to the US and Europe, we take into consideration the longer delivery times, and will always try our best to get your order out as quickly as possible.

UK 21 days
Europe Not currently available
International Not currently available

  

Delivery Notes

  • Delivery times are working days: Monday - Friday.
  • Production times are from receipt of order to dispatch.
  • Delivery times are published performance timings.
  • Courier delivery is Monday - Friday.
  • Postal delivery is Monday - Saturday.
  • Please note, we send all framed items out via a signed-for courier. This is due to the size and value of our framed items, and we want to ensure that these arrive with you safely and securely.

If you have any delivery queries or are uncertain about the information provided, please contact our customer services team.

CALL

CALL

+44 (0)1837 811 313