Delivery Charges and Times
Delivery update - 7th April 2020
We are taking orders again for stock maps and personalised cardboard jigsaw puzzles. Unfortunately we cannot currently offer frames for maps or other made-to-order items, such as our wooden personalised puzzles.
Please allow 5-10 working days for your order to arrive. We are working with a small team in our warehouse to protect our staff, which is why orders will take a little longer to get to you. We can only send orders to UK addresses at this time, and next day delivery is not available.
Our custom maps team are still taking enquiries should you wish to discuss a custom made map for the future, however please note that custom maps can take up to 4 weeks to reach you at this time.
Keep safe and thank you for your patience.
Delivery Costs within the UK
We offer FREE UK delivery on all orders over £40. Once dispatched, please allow 2-3 working days for your order to arrive using this service.
Please note, all personalised products are hand crafted and produced in our warehouse in Devon. Therefore, please allow a little longer for production and delivery to your chosen destination.
|Standard UK Delivery||£3.99||Please allow 2-3 days for delivery via Royal Mail|
|Signed-for Courier Delivery||£6.99||24-hour Service via Parcelforce or FedEx|
|Standard Delivery||£9.99||Please allow 10-14 working days for delivery|
|Signed-for Courier Delivery||£19.99||Up to 7 working days via Parcelforce or FedEx|
We can offer international delivery to certain destinations. If you are unable to find your chosen delivery destination on the drop-down list, please contact our customer service team for a quote.
|International Economy||£9.99||Up to 14 working days|
|Signed-for Courier Delivery||£19.99||Up to 7 working days|
Personalised Product Delivery Lead Times
As our personalised products are carefully handmade in our warehouse in Devon, UK, it can take a bit longer to get your items to you depending on where you are in the world.
Our handling time is around 5 days, and delivery will be based on the method you select, which could be up to 5 days in the UK if you select standard delivery. For delivery to the US and Europe, we take into consideration the longer delivery times, and will always try our best to get your order out as quickly as possible.
|UK||7-10 working days|
|Europe||Up to 16 working days|
|International||Up to 20 working days|
- Delivery times are working days: Monday - Friday.
- Production times are from receipt of order to dispatch.
- Delivery times are published performance timings.
- Courier delivery is Monday - Friday.
- Postal delivery is Monday - Saturday.
- Please note, we send all framed items out via a signed-for courier. This is due to the size and value of our framed items, and we want to ensure that these arrive with you safely and securely.
If you have any delivery queries or are uncertain about the information provided, please contact our customer services team.