Delivery Charges and Times
Please order by Monday 1st February to make sure you get your personalised gifts in time for Valentine’s Day! We cannot guarantee that orders will be received in time if placed after this date. Thank you!
Personalised and Custom Made Items:
UK orders: 9-10 working days
US orders: 17-22 working days
UK orders: 5-7 working days
US orders: 10-15 working days
Delivery Costs within the UK
We offer FREE UK delivery on all orders over £40.
|Tracked UK Standard Delivery||£3.99||Up to 5 working days from dispatch.|
|Tracked Express Delivery||£6.99||Next working day from dispatch. CURRENTLY UNAVAILABLE|
|Tracked Standard Delivery||£6.99||Up to 15 working days from dispatch.|
|Tracked Express Delivery||£19.99||Up to 5 working days from dispatch. CURRENTLY UNAVAILABLE|
Statement about Deliveries to EU and Ireland – 4th January 2021
Due to the uncertainty surrounding Brexit, we are currently only shipping to the following EU countries: Austria, Belgium, Denmark, Germany, Italy, Ireland, Netherlands, Spain and France. Please note this is subject to change. We hope to update our offering soon to allow shipping to more countries in the EU.
EU Taxes and Tariffs
Please be aware, due to the UK leaving the European Union, unfortunately we do not have control over what (if any) duties will be charged by EU Customs, therefore the customer is responsible for any possible duties applied to their order, including taxes and tariffs. Orders refused by customers can be returned for a refund, minus the cost of shipping, duties and a 20% administration fee.
We can offer international delivery to certain destinations. If you are unable to find your chosen delivery destination on the drop-down list, please contact our customer service team for a quote.
|International Economy||£9.99||Up to 15 working days from dispatch.|
|Signed-for Courier Delivery||£19.99||Up to 5 working days from dispatch. CURRENTLY UNAVAILABLE|
NOTE - DELIVERY TO CANADA CURRENTLY UNAVAILABLE
Canadian shipping: Unfortunately, we do not have any control over what (if any) duties will be charged by Canadian Customs, therefore the customer is responsible for any possible duties at the time of delivery by Canadian Customs. Orders refused by customers can be returned for a refund, minus the cost of shipping, duties and a 20% administration fee.
Standard Personalised Product Delivery Lead Times
As our personalised products are carefully handmade in our warehouse in Devon, UK, it can take a bit longer to get your items to you depending on where you are in the world.
Our handling time is around 10 - 15 days, and delivery will be based on the method you select, which could be up to 5 days in the UK if you select standard delivery. For delivery to the US and Europe, we take into consideration the longer delivery times, and will always try our best to get your order out as quickly as possible.
|UK||Up to 15 - 20 working days.|
|Europe||Up to 20 - 25 working days.|
|International||Up to 20 - 25 working days.|
- Delivery times are working days: Monday - Friday.
- Production times are from receipt of order to dispatch.
- Delivery times are published performance timings.
- Courier delivery is Monday - Friday.
- Postal delivery is Monday - Saturday.
- Please note, we send all framed items out via a signed-for courier. This is due to the size and value of our framed items, and we want to ensure that these arrive with you safely and securely.
If you have any delivery queries or are uncertain about the information provided, please contact our customer services team.