Delivery Charges and Times

Valentine's Day Delivery Cut Off Dates

Please order by the following dates to receive your order in time for Valentine's Day. 'Standard Delivery' refers to 2nd Class Royal Mail Delivery. These dates are the very latest, so please order in advance to ensure you get you gift by the 14th February. 

Personalised Jigaws - Cardboard: Order by 7th February for Standard Delivery and 10th February for Courier Delivery. 

Personalised Jigsaws - Wooden: Order by 6th February for Standard Delivery and 7th February for Courier Delivery.

Framed Gifts: Order by 6th February for Standard Delivery and 7th February for Courier Delivery.

Other Personalised Gifts (Textiles, Keepsake Boxes, Coasters etc): Order by 6th February for Standard Delivery and 7th February for Courier Delivery.


Delivery Costs within the UK

We offer FREE UK delivery on all orders over £40. Once dispatched, please allow 2-3 working days for your order to arrive using this service.

Please note, all personalised products are hand crafted and produced in our warehouse in Devon. Therefore, please allow a little longer for production and delivery to your chosen destination.

Standard UK Delivery £3.99 Please allow 2-3 days for delivery via Royal Mail
Signed-for Courier Delivery £6.99 24-hour Service via Parcelforce or FedEx


European Delivery

Standard Delivery £9.99 Please allow 10-14 working days for delivery
Signed-for Courier Delivery £19.99 Up to 7 working days via Parcelforce or FedEx


International Delivery

We can offer international delivery to certain destinations. If you are unable to find your chosen delivery destination on the drop-down list, please contact our customer service team for a quote.

International Economy £9.99 Up to 14 working days
Signed-for Courier Delivery £19.99 Up to 7 working days


Personalised Product Delivery Lead Times

As our personalised products are carefully handmade in our warehouse in Devon, UK, it can take a bit longer to get your items to you depending on where you are in the world.

Our handling time is around 5 days, and delivery will be based on the method you select, which could be up to 5 days in the UK if you select standard delivery. For delivery to the US and Europe, we take into consideration the longer delivery times, and will always try our best to get your order out as quickly as possible.

UK 7-10 working days
Europe Up to 16 working days
International Up to 20 working days


Delivery Notes

  • Delivery times are working days: Monday - Friday.
  • Production times are from receipt of order to dispatch.
  • Delivery times are published performance timings.
  • Courier delivery is Monday - Friday.
  • Postal delivery is Monday - Saturday.
  • Please note, we send all framed items out via a signed-for courier. This is due to the size and value of our framed items, and we want to ensure that these arrive with you safely and securely.

If you have any delivery queries or are uncertain about the information provided, please contact our customer services team.



+44 (0)1837 811 313